Free Shipping - Most Orders*

Shipping Policy

*For most orders totaling $500 and over, standard ground* shipping is FREE* within the contiguous United States! In general exceptions detailed below include upgraded or unusual shipping requirements and Over-Size packages.

For an order that totals $499.99 or less, The Stair Runner Shop offers a flat shipping rate of $29* for standard* shipping within the contiguous United States. For swatch or small cutting shipping cost will vary, but is a minimum of $5

Shipping and Processing time frames do not include weekends or national holidays.

With few exceptions, we have materials shipped to us first for inspection, repackage and ship to you. (this typically adds only 1 or possibly 2 days to the process) Some orders may be shipped to you directly from our manufacturer using FedEx or UPS ground services - this primarily applies to swatch orders. In either case delivery times vary based on the vendor, product availability and your location. To determine the estimated date of arrival for a specific order, please use the tracking number which, once available will be provided via e-mail posted to your order. If you wish to utilize priority or overnight shipping services, or if your shipping location requires additional services, please contact us. Because the availability of these services can vary depending on the manufacturer, your location, or the size of the product, we handle them on a case-by-case basis. These services will add additional cost to your total. StairRunnerShop.com will not ship products to a P.O. box or other mail box service. We will do our best to accommodate your shipping needs. The majority of our packages will have a signature requirement at delivery due to their value. *Oversize custom fabrication orders or oversize area rugs will carry an additional shipping fee. Please see Oversized Orders/Non-Standard Shipping below.

Processing:

Runner materials are cut ordered from the manufacturer and are subject to current availability. Processing and shipping time varies from one product to another, vary by vendor or may be affected by the size/quantity of the order. The Stair Runner Shop will process your order through our vendor within 24 hours of receipt.   Once we ship - you will receive a UPS or FedEx tracking number.

Order must be shipped to Stair Runner Shop for any finishes or custom services you may have requested. These finishes add from several days or possibly 2 or 3 weeks to the final delivery time and vary depending on the type of or amount of work to be done. This timing will be communicated to you via email when processing your order.

Back-order:

Most products,  if they are in stock with the manufacturer, will ship and arrive within (at The Stair Runner Shop) in approximately 7-10 days. However, an item that is on back-order will be shipped once available. Back-order times vary from several days to several weeks. Once you have placed an order we will notify you within 1 - 3 days of any back-order and provide an estimated arrival date.  In the case of a back-order that exceeds 4 weeks, you can request prior to placing your order, that a 50% deposit be processed to keep your order in force. The balance due will then be applied at the time of shipping. Back-orders of less than 4 weeks will be handled as any other purchse, full payment due at order. You will be given a tracking number at the time of shipping.

If you would like to ensure that a product is available, please Contact Us prior to placing your order, and we will gladly check its availability with the manufacturer. If you wish to cancel or change an existing order because of a back-order, please alert The Stair Runner Shop as soon as possible. Any cancellation request will only be granted if we are able to determine that the material has NOT been cut by the vendor. Once material has been cut, it can no longer be cancelled or changed. Back-order timing varies greatly, and is out of the control of The Stair Runner Shop. Back-order information given at the time of the original order can subsequently be changed by the manufacturer. We will communicate availability and shipping time frames as it becomes available to us and offer alternate product suggestions as needed.

Orders Shipped to Connecticut:

Because The Stair Runner Shop is based in Connecticut, we are obligated to collect and remit sales tax for any orders shipped to a Connecticut address. (Orders shipped to all other states will not include sales tax.) See sales tax information in Terms and Conditions.

*Over-size Orders/Non-Standard Shipping:

Some very long runner rolls (generally over 65 feet and in larger widths), custiom landings, custom size runners, area rugs or custom made area rugs are considered over-size and will not qualify for free shipping - please ask for a specific shipping quote for your order. (the shipping estimate function on our site will not reflect over-size or non-standard requirements/locations) If your order is over-size or if too large to ship through FedEx or UPS ground service,  or requires non-standard shipping services (such as an Island loaction or other destination with limited access)  - we reserve the right to use an alternative shipping company and/or to add a shipping fee to your order. This fee will be for the cost which is in excess of what we typically absorb under our free shipping policy. If necessary, you may be contacted by The Stair Runner Shop or by a shipping company to provide shipping information and to schedule a delivery date. These types of arrangements add cost and time to the final delivery date. If you have any questions or are concerned about the shipment of your order, please Contact Us. 

Some runner products offer a coordinating area rug line. These rugs range in size from a small accent to room size and oversize rugs. The free shipping over $500.00 and flat rate shipping policy will apply to area rugs up to 4’ x 6’. Area rugs over this size will carry a shipping fee that will vary by vendor, size, weight and destination. While these specific products are not yet listed on our site, they are available for purchase.  

Damage:

IMPORTANT: Immediately take notice of and report to the driver any damage to your package at the time of delivery and before opening. Record such damage with photographs before opening the package. If you feel that an item you received is damaged or incorrect, please see our return policy and initiate contact with us within 48 hours of receipt.  Return Policy

OTHER: 

Private Shipping Arrangements:
If you would like to make your own shipping arrangements, please contact us upon placing your order. We will accomodate such requests by turning over the goods to your contractor at our location. The package(s) will be turned over in good condition. This will be documented with photographs. For this reason we will not take responsibility for any damage during shipment. This will be resolved between you and your shipping contractor. 

Please note: At this time, The Stair Runner Shop has not made specific arrangements to ship to Hawaii, Alaska, or locations outside of the United States. This type of order will be handled on a case by case basis. If you have a shipping provider, and would like to make your own, direct arrangements with them for such a shipment - please Contact Us. We will do our best to accommodate your shipping needs.